Job Description
Are you ready to launch your career tomorrow?
Apex Solutions Group is currently hiring enthusiastic individuals for our Entry Level Customer Service team in San Antonio, TX. We are looking for motivated self-starters who want to join a fast-paced environment where your growth is our priority.
Why Join Us?
- Immediate Start: No waiting period. Get hired and start contributing from day one.
- Comprehensive Training: We provide all the tools and mentorship you need to succeed.
- Career Growth: Numerous opportunities for advancement within the company.
Key Duties:
In this role, you will be the first point of contact for our valued clients, ensuring they receive top-tier support while learning the ins and outs of the telecommunications and sales industry.
Responsibilities
- Handle high-volume inbound and outbound customer inquiries via phone and email.
- Resolve customer complaints and issues with patience and professionalism.
- Accurately enter customer data and order information into the CRM system.
- Assist in the onboarding process for new clients and explain service packages.
- Collaborate with team leads to meet daily and weekly performance targets.
- Maintain a positive and professional demeanor during high-pressure situations.
Qualifications
- High School Diploma or GED required.
- Previous customer service experience is a plus but not mandatory.
- Strong verbal communication and active listening skills.
- Basic computer proficiency and typing speed (35+ wpm).
- Ability to work flexible hours, including evenings and weekends.