Job Description
Join our dynamic team at InnovateHub Tech as an Entry-Level Customer Support Specialist! We're seeking motivated individuals to provide exceptional customer experiences while launching their careers in the heart of San Francisco's tech scene. This immediate hire position offers comprehensive training and growth opportunities in a collaborative environment.
As a key member of our support team, you'll resolve inquiries, troubleshoot technical issues, and contribute to our mission of delivering world-class service. Perfect for recent graduates or career changers with strong communication skills and a passion for helping others.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Troubleshoot technical issues using knowledge base and escalation protocols
- Document cases accurately in CRM system (Salesforce)
- Collaborate with engineering teams to resolve complex product issues
- Meet performance metrics including response time and resolution rates
- Participate in weekly team training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years of customer service or technical support experience
- Excellent written and verbal communication skills
- Proficiency with Microsoft Office and ticketing systems
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts including weekends if required
- Passion for technology and continuous learning