Job Description
Join Sacramento Customer Solutions and kickstart your career in a supportive environment! We're seeking motivated individuals with no prior experience to join our award-winning customer service team. Enjoy competitive pay, comprehensive training, and growth opportunities in Sacramento's thriving business district. Perfect for recent graduates or career changers looking to build professional skills.
What We Offer:
- Full-time position with benefits (health insurance, paid time off)
- Paid 4-week training program
- Career advancement pathways
- Modern downtown Sacramento office
- Employee referral bonuses
Responsibilities
- Handle inbound customer calls and emails with professionalism
- Resolve billing and account inquiries efficiently
- Document interactions in CRM system accurately
- Collaborate with team members to resolve complex issues
- Meet performance metrics for call quality and resolution time
- Participate in ongoing skills development sessions
- Support cross-functional projects as assigned
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary – we train!
- Strong communication skills (verbal/written)
- Basic computer proficiency (typing, internet navigation)
- Positive attitude and problem-solving mindset
- Ability to work 40 hours/week (Monday-Friday)
- Pass background check and drug screening
- Must be authorized to work in the US