Job Description
Join Boston Solutions Group as an Entry-Level Customer Service Representative and kickstart your career with weekly pay! We're seeking motivated individuals to join our dynamic team in Boston's Financial District. Enjoy competitive compensation, comprehensive training, and a supportive environment where your growth is our priority. Weekly pay means faster access to your earnings – no more waiting for monthly checks!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Process orders, resolve billing issues, and troubleshoot technical problems
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics for response time and resolution rate
- Participate in ongoing training to enhance product knowledge
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service experience preferred
- Strong communication skills and active listening ability
- Proficient with Microsoft Office and CRM software
- Ability to work in a fast-paced environment
- Problem-solving mindset and attention to detail
- Reliable transportation to Financial District office
- Flexible availability including weekends if needed