Job Description
Join our dynamic team at Coastal Solutions Group as an Entry-Level Customer Service Specialist! We're seeking motivated individuals with a passion for helping others to fill immediate openings in our Virginia Beach headquarters. No prior experience required – we provide comprehensive training to launch your career in customer success. Enjoy competitive pay, flexible scheduling options, and a supportive work environment designed for growth.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing issues, product questions, and service disruptions efficiently
- Document customer interactions and update CRM systems accurately
- Collaborate with technical teams to resolve complex customer escalations
- Meet daily performance metrics for response times and customer satisfaction
- Participate in ongoing training programs to enhance service skills
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- Strong verbal and written communication skills
- Basic computer proficiency with ability to learn new software quickly
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts including evenings and weekends
- Reliable transportation to our Oceanfront Plaza location
- Passion for delivering exceptional customer experiences