Job Description
Join our dynamic team at TechSolutions Inc. and launch your career in tech with zero experience required! We're seeking motivated individuals for our entry-level Customer Service Representative position in Austin, TX. Enjoy comprehensive training, competitive pay, and a supportive environment designed to help you grow. If you're passionate about helping others and eager to learn, we want to meet you!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve technical issues using our proprietary knowledge base
- Document customer interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics for response time and resolution
- Participate in weekly training sessions to enhance skills
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – we provide full training!
- Strong communication and active listening skills
- Ability to navigate multiple software applications
- Comfortable working in a fast-paced team environment
- Basic computer proficiency required
- Must be authorized to work in the United States