Job Description
Join our dynamic team at Seattle Tech Solutions as an Entry-Level Customer Support Specialist! We're seeking enthusiastic individuals with a passion for helping others to provide exceptional service to our growing client base. This immediate hire position offers a fantastic opportunity to launch your career in tech with competitive pay, comprehensive training, and a collaborative work environment. If you're ready to grow with us and make a real impact, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Troubleshoot technical issues and provide step-by-step solutions
- Document all interactions and resolutions in our CRM system
- Collaborate with senior team members to resolve complex customer concerns
- Meet performance metrics for response time and customer satisfaction
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Comfortable learning new software and technologies
- Ability to thrive in a fast-paced, team-oriented environment
- Previous customer service experience a plus but not required
- Must be authorized to work in the United States