Job Description
Are you looking to kickstart your career in the vibrant city of Portland, Oregon? Pacific Northwest Support Hub is currently seeking motivated, energetic individuals to join our team as Entry Level Customer Service Representatives. We believe that potential is just as valuable as experience. That is why we provide comprehensive on-the-job training to help you excel.
Our Culture:
We pride ourselves on a supportive, team-oriented environment where every voice is heard. Whether you are fresh out of school or looking for a career change, we provide the tools you need to succeed.
- Competitive hourly pay between $18.00 and $22.00.
- Full benefits package including health, dental, and vision insurance.
- Clear pathways for career advancement and professional development.
- Flexible scheduling options to work with your lifestyle.
If you are ready to start a rewarding career with no experience required, we want to hear from you!
Responsibilities
- Answer incoming customer inquiries via phone and email in a professional and timely manner.
- Resolve customer complaints and issues efficiently to ensure high satisfaction rates.
- Process customer orders, returns, and exchanges accurately.
- Update customer account information and maintain detailed records in our database.
- Collaborate with the sales and technical teams to solve complex customer problems.
- Identify opportunities to cross-sell products and services to meet sales targets.
- Adhere to all company policies, procedures, and compliance standards.
Qualifications
- High School Diploma or GED is required.
- Strong verbal and written communication skills are essential.
- Basic computer proficiency (Microsoft Office, email, and web navigation).
- Ability to learn new software systems quickly.
- Must be reliable, punctual, and detail-oriented.
- A positive attitude and a genuine desire to help people.
- Willingness to work in a fast-paced, team-based environment.