Job Description
We are looking for a dedicated Entry Level Customer Service Representative to join our dynamic team in Orlando, Florida. This is a fantastic opportunity for individuals looking to start their career in a supportive, fast-paced environment. You will be the face of our brand, ensuring our clients receive top-tier support and solutions.
Why You'll Love Working With Us:
- Competitive Pay: Earn between $14.00 and $18.00 per hour based on experience.
- Growth Opportunities: Clear pathways for promotion to Senior Support and Management roles.
- Comprehensive Benefits: Medical, dental, and vision insurance available immediately.
- Training: We provide extensive paid training to ensure your success.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a professional and friendly demeanor.
- Resolve customer issues and complaints efficiently while adhering to company policies.
- Process orders, returns, and account updates accurately using our CRM software.
- Maintain a high level of product knowledge to provide accurate information.
- Document all customer interactions and feedback in the internal database.
- Collaborate with the sales and technical teams to ensure seamless service delivery.
Qualifications
- High school diploma or equivalent (Associate's degree is a plus).
- Strong verbal and written communication skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to multitask and manage time effectively in a busy office setting.
- A positive attitude and a genuine desire to help others.
- Reliable transportation is required.