Job Description
Welcome to Apex Global Support, a leading innovator in client relationship management. We are expanding our team and are actively seeking motivated individuals to join us as Entry Level Customer Service Representatives.
Whether you are a recent graduate or looking to pivot your career, we provide the training, mentorship, and tools you need to succeed. We value potential, attitude, and work ethic over prior experience. Join a dynamic team in Los Angeles and kickstart your professional journey today.
What We Offer:
- Competitive hourly pay starting at $18.00
- Comprehensive paid training program
- Clear path for career advancement and salary increases
- Health, dental, and vision insurance
- Flexible schedule options
Responsibilities
- Communicate with clients via phone, email, and chat to resolve inquiries and provide accurate information.
- Assist customers in navigating our products and services to ensure satisfaction.
- Document all interactions and account updates accurately in our CRM system.
- Identify customer needs and suggest appropriate solutions or additional services.
- Collaborate with the support team to develop and implement process improvements.
- Handle escalated issues with patience and professionalism.
Qualifications
- High school diploma or GED required.
- Strong communication skills with the ability to articulate complex ideas clearly.
- Basic computer literacy and typing speed of 40+ WPM.
- Reliable internet connection and a home office setup (if remote).
- A positive, solutions-oriented mindset and a willingness to learn.
- Ability to work full-time hours.