Job Description
Are you ready to launch your career in Charlotte?
At Piedmont Innovations, we are dedicated to providing exceptional service to our community. We are currently seeking a motivated Entry-Level Customer Service Representative to join our growing team. No prior experience is required—we provide comprehensive paid training and mentorship to help you succeed.
As a key member of our support team, you will be the voice of our brand, helping clients resolve their inquiries and ensuring their satisfaction. If you are a hard-working individual looking for a stable, full-time opportunity with room for advancement, we want to meet you.
Why Join Us?
• Full-Time Opportunity: Stable hours with consistent pay.
• No Experience Necessary: We train you from the ground up.
• Growth Potential: Clear pathways to management and specialized roles.
• Modern Environment: Collaborative and supportive workplace culture.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat with a professional and empathetic tone.
- Accurately document customer interactions and resolve issues using our CRM software.
- Identify customer needs and provide accurate information regarding our products and services.
- Collaborate with the support team to resolve complex issues and improve service protocols.
- Participate in ongoing training sessions to enhance product knowledge and soft skills.
Qualifications
- High school diploma or GED equivalent is preferred.
- Basic computer literacy and familiarity with web browsers and email.
- Strong verbal and written communication skills.
- A positive attitude and a willingness to learn new processes quickly.
- Ability to work effectively in a fast-paced team environment.