Job Description
Join our dynamic team as an Entry-Level Customer Service Representative and kickstart your career in North Carolina! We're seeking motivated individuals with no prior experience who are passionate about delivering exceptional customer experiences. Full training provided to help you thrive in a supportive environment. Enjoy competitive compensation, growth opportunities, and a collaborative workplace culture.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve customer concerns efficiently using established protocols
- Document interactions accurately in CRM systems
- Collaborate with team members to maintain service standards
- Meet daily performance metrics for response time and resolution
- Continuously improve product knowledge through training modules
- Contribute to positive team culture during daily huddles
Qualifications
- High school diploma or equivalent (GED accepted)
- No prior experience required - open to recent graduates
- Strong verbal and written communication skills
- Basic computer proficiency with ability to learn new software
- Patience and empathy when handling customer situations
- Reliable internet connection for remote work components
- Positive attitude and willingness to learn new processes
- Must pass background check and drug screening