Job Description
Start your career today with Indianapolis Customer Solutions! We're actively hiring enthusiastic individuals for our Entry-Level Customer Service Representative positions. No experience required—comprehensive training provided! Join a dynamic team dedicated to excellence while enjoying competitive pay and growth opportunities.
Why You'll Love Working With Us:
- Comprehensive 4-week paid training program
- Health benefits, 401(k) matching, and paid time off
- Clear career advancement pathways to team lead/supervisor roles
- Modern downtown Indianapolis office with free parking
- Performance-based quarterly bonuses and recognition programs
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism
- Resolve customer concerns using established protocols and resources
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service processes
- Meet daily performance metrics for call quality and resolution times
- Participate in ongoing training to enhance product knowledge
- Uphold company standards for confidentiality and data security
Qualifications
- High school diploma or equivalent (no college experience required)
- Strong communication skills and positive phone demeanor
- Basic computer proficiency with ability to learn new software quickly
- Ability to work in a fast-paced environment with shifting priorities
- Reliable attendance and punctuality
- Problem-solving mindset with attention to detail
- Team player willing to contribute to group goals