Job Description
Join Cleveland's fastest-growing customer service team! We're seeking motivated individuals for immediate full-time roles with competitive pay and rapid advancement opportunities. No experience necessary – we provide comprehensive training to launch your career in customer success. Enjoy flexible scheduling, comprehensive benefits, and a supportive team environment.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team to improve customer experiences
- Meet daily performance metrics for response times
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (required)
- Strong communication and problem-solving skills
- Ability to type 30+ words per minute
- Proficiency with basic computer applications
- Positive attitude and customer-focused mindset
- Reliable transportation to downtown Cleveland office
- Availability to work evenings/weekends (as needed)