Job Description
Welcome to Apex Support Solutions, where we are looking for driven individuals to join our growing team in Milwaukee, WI. We are a leading provider of customer support services and are currently seeking Entry Level talent to start their career with us.
We believe in promoting from within and offer comprehensive training for all new hires. If you are looking for a stable career with room for growth and no prior experience is required, this is the perfect opportunity for you.
- Competitive Pay: Earn between $15.00 and $18.00 per hour.
- Full Benefits Package: Health, dental, and vision insurance available after 90 days.
- Career Growth: Clear pathways to management and specialized roles.
- Modern Work Environment: Collaborative office in the heart of downtown Milwaukee.
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer issues and complaints with empathy and efficiency.
- Accurately document all customer interactions and account information.
- Process orders, returns, and exchanges according to company policy.
- Collaborate with the support team to improve overall service quality.
- Identify opportunities to cross-sell products or services to existing clients.
- Stay up-to-date on product knowledge and company policies.
Qualifications
- High school diploma or GED equivalent required.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced, team-oriented environment.
- Basic computer literacy and typing skills.
- Willingness to learn new software and systems quickly.
- A positive attitude and a desire to help others succeed.