Job Description
Are you a recent graduate or looking to start your professional journey? Nexus Support Group is looking for a dedicated Entry Level Customer Service Representative to join our thriving team in Chicago, Illinois. We offer a comprehensive training program designed to help you succeed from day one. No prior experience is required—just a willingness to learn and a passion for helping others. Join us and take the first step towards a rewarding career in customer support.
Why Join Us?
- Competitive pay with performance bonuses.
- Full-time hours with opportunities for overtime.
- Health, dental, and vision insurance from day one.
- Modern office environment in the heart of Chicago.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with a focus on resolving issues efficiently.
- Assist customers with product information, account troubleshooting, and general inquiries.
- Document all customer interactions and transactions accurately in our CRM system.
- Identify and escalate complex issues to the senior support team when necessary.
- Collaborate with cross-functional teams to improve overall customer satisfaction.
Qualifications
- High school diploma or GED equivalent is required.
- Basic computer proficiency and ability to navigate web-based systems.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- A positive attitude and a genuine desire to help customers succeed.