Job Description
Launch Your Career with Us!
We are seeking a motivated Entry-Level Customer Service Representative to join our growing team in Albuquerque, New Mexico. At Horizon Support Services, we believe in investing in our people. We offer comprehensive on-the-job training and a supportive environment where your potential matters more than your past experience.
In this role, you will be the first point of contact for our valued clients, ensuring they receive top-tier support and solutions. We are looking for individuals who are eager to learn, adaptable, and ready to start a rewarding career in customer success.
Why Join Horizon Support Services?
- No Experience Required: We provide full training to get you up to speed.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on performance.
- Modern Environment: Work in a dynamic, collaborative office setting.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a focus on resolving issues efficiently.
- Assist customers in navigating our products and services to ensure satisfaction.
- Accurately document customer interactions and feedback in our CRM database.
- Collaborate with the support team to troubleshoot complex issues and share best practices.
- Identify opportunities to upsell or cross-sell relevant products to enhance the customer experience.
- Meet daily and weekly performance metrics regarding call volume and customer satisfaction scores.
Qualifications
- Education: High school diploma or GED is required.
- Computer Skills: Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Communication: Excellent verbal and written communication skills.
- Attitude: A positive, friendly demeanor and a willingness to learn new systems.
- Reliability: Ability to work full-time hours with a flexible schedule.
- Problem Solving: Strong ability to listen actively and think critically to solve customer problems.