Job Description
Join Innovate Solutions Inc. as an Entry-Level Customer Service Representative and launch your career in Wichita's thriving business community! We're seeking motivated individuals to deliver exceptional client experiences while gaining valuable professional skills in a supportive environment. This full-time position offers competitive compensation, comprehensive training, and clear growth paths into senior roles.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues efficiently using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics including response time and resolution rate
- Participate in quarterly training to enhance product knowledge
- Identify upsell opportunities for existing clients
Qualifications
- High school diploma or equivalent required (college degree preferred)
- 0-2 years of customer service or support experience
- Proficiency with Microsoft Office Suite and CRM software
- Strong written and verbal communication skills
- Ability to multitask in fast-paced environment
- Basic knowledge of Salesforce or similar platforms
- Positive attitude with problem-solving mindset
- Authorized to work in the United States