Job Description
Launch your career with Georgia Innovations Inc., Atlanta's premier customer experience provider! We're seeking passionate individuals with no prior experience to join our dynamic team as Entry-Level Customer Service Representatives. This is your opportunity to develop professional skills while making a meaningful impact in a supportive environment.
As a cornerstone of our operations, you'll be the first point of contact for valued clients, ensuring their needs are met with excellence. We provide comprehensive training, mentorship programs, and clear growth pathways for motivated team members. If you're a recent graduate or career changer with strong communication skills and a customer-first mindset, we encourage you to apply!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and accuracy
- Resolve routine issues using our knowledge base and internal resources
- Document interactions and maintain detailed case notes in CRM systems
- Collaborate with senior team members to resolve complex escalations
- Contribute to process improvement initiatives through feedback
- Adhere to company policies and regulatory compliance standards
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- No prior experience required - comprehensive training provided
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient in basic computer applications and typing
- Ability to work flexible shifts including weekends (as needed)
- Valid authorization to work in the United States
- Positive attitude and commitment to continuous learning