Job Description
Join our dynamic team at Nexus Solutions Group as an Entry-Level Customer Service Representative! We're urgently hiring motivated individuals in Charlotte, NC to deliver exceptional client experiences. This is your gateway to a rewarding career in customer success with comprehensive training and growth opportunities. Immediate start dates available!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing and technical support issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex cases
- Meet/exceed customer satisfaction and resolution metrics
- Participate in weekly training to enhance product knowledge
- Support cross-functional projects during peak periods
Qualifications
- High school diploma or equivalent (degree preferred)
- 0-2 years customer service or support experience
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM tools
- Ability to multitask in fast-paced environments
- Positive attitude and problem-solving mindset
- Flexibility to work occasional evenings/weekends
- US work authorization required