Job Description
Join Detroit Community Services and kickstart your career in customer support! We're seeking motivated individuals with no prior experience to provide exceptional service to our diverse clientele. This full-time role offers comprehensive training, a supportive team environment, and clear pathways for growth within our organization. If you're a compassionate communicator ready to learn and make an impact, we want you!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve basic account issues and process transactions
- Document interactions accurately in our CRM system
- Collaborate with team members to address complex cases
- Adhere to company policies and service standards
- Participate in ongoing training and development sessions
- Contribute to improving customer experience initiatives
Qualifications
- High school diploma or equivalent required
- No prior experience necessary - we provide full training
- Strong verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and typing skills
- Positive attitude and willingness to learn
- Reliable transportation to downtown Detroit office