Job Description
Join our dynamic team at Baltimore Tech Solutions Inc. as an Entry-Level Customer Service Specialist! We're urgently hiring motivated individuals to deliver exceptional customer experiences in a fast-paced tech environment. This is your opportunity to launch a rewarding career with competitive benefits, flexible scheduling, and growth opportunities. No prior experience required – we provide comprehensive training!
Responsibilities
- Handle inbound/outbound customer calls and emails with professionalism
- Resolve technical inquiries and troubleshoot software issues
- Document interactions using Salesforce CRM system
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics for response time and resolution
- Maintain detailed knowledge of product offerings
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer proficiency with MS Office Suite
- Ability to work flexible shifts including weekends
- Customer service experience preferred but not required
- Type 35+ WPM with 95% accuracy
- Valid U.S. work authorization
- Pass background check and drug screening