Job Description
Are you looking for a rewarding career in Memphis, TN? Memphis Tech Solutions is seeking dynamic, entry-level individuals to join our rapidly growing team. We believe in fostering talent from within, offering you the perfect launchpad to build a successful future in the customer service industry.
As a key member of our support team, you will play a vital role in ensuring our clients receive the best possible experience. We provide comprehensive training, mentorship, and a clear path for advancement.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer complaints and issues with empathy and efficiency.
- Accurately document customer interactions and account information.
- Collaborate with the sales and technical teams to ensure client satisfaction.
- Identify opportunities to upsell products or services based on customer needs.
- Participate in ongoing training sessions to enhance product knowledge and soft skills.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is a plus but not required; we will train the right candidate.
- Strong verbal and written communication skills.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook).
- Must be self-motivated and possess a positive attitude.