Job Description
Launch your career with no experience required! Milwaukee Community Services is seeking motivated individuals to join our dynamic customer service team. We provide comprehensive paid training and ongoing mentorship to help you succeed in a supportive environment. If you're a people person with a passion for helping others, this is your opportunity to grow professionally while making a positive impact in our community.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns using established protocols and problem-solving techniques
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training to enhance product knowledge and service skills
- Meet daily performance metrics while maintaining quality standards
Qualifications
- No prior experience required – we train from the ground up!
- High school diploma or equivalent (GED accepted)
- Strong verbal communication and active listening skills
- Basic computer proficiency with ability to navigate multiple systems
- Positive attitude and willingness to learn new processes
- Ability to work in a fast-paced team environment
- Reliable attendance and punctuality