Job Description
Launch your career with Phoenix Solutions Group! We're seeking enthusiastic individuals with no prior experience for our immediate-hire Customer Service Representative position. Join our dynamic team and gain hands-on training in a supportive environment while serving clients across Arizona. This role offers competitive pay, comprehensive benefits, and clear pathways for growth within our organization.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, product, and service issues efficiently using our CRM system
- Document interactions accurately in our database for quality assurance
- Collaborate with technical teams to escalate complex customer concerns
- Meet daily performance metrics for call volume and resolution times
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- No prior experience required – we provide comprehensive paid training
- High school diploma or equivalent (GED accepted)
- Strong verbal communication and active listening skills
- Basic computer proficiency with ability to learn new software quickly
- Positive attitude and willingness to learn in a fast-paced environment
- Ability to work flexible hours including weekends if needed
- Must pass background check and drug screening