Job Description
Join Austin Innovations Group as an Entry-Level Customer Service Representative and kickstart your career today! We're seeking motivated individuals with no prior experience for immediate full-time roles in our vibrant downtown Austin office. Enjoy competitive pay, comprehensive training, and a supportive team environment. Perfect for recent graduates or career changers looking for a stable, growth-oriented position with immediate start dates. Apply now to become part of Austin's thriving business community!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve basic service issues and escalate complex cases appropriately
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless customer experiences
- Complete product knowledge training and certification
- Meet performance metrics for response time and resolution quality
- Participate in daily team meetings and feedback sessions
Qualifications
- No prior experience required – comprehensive training provided
- High school diploma or equivalent (currently enrolled students welcome)
- Strong verbal communication and active listening skills
- Basic computer proficiency with willingness to learn new systems
- Positive attitude and commitment to customer satisfaction
- Ability to work flexible shifts including weekends if needed
- Valid authorization to work in the United States
- Pass background check and drug screening (company-sponsored)