Job Description
Join our dynamic team at Urban Solutions Inc. and launch your career in customer service! We're seeking enthusiastic individuals with no prior experience to join our Seattle headquarters. As a trusted leader in tech support solutions, we provide comprehensive training and growth opportunities for motivated beginners. Enjoy competitive benefits, a collaborative work environment, and the chance to build foundational skills while supporting Fortune 500 clients.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Document interactions using our CRM system with precision
- Resolve basic technical issues following established protocols
- Collaborate with senior team members for complex cases
- Maintain detailed records of customer interactions
- Participate in daily team meetings and training sessions
- Meet monthly performance metrics for response times
Qualifications
- No prior experience required – we train from scratch!
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Proficient with basic computer applications
- Ability to type 30+ words per minute
- Reliable internet connection for remote work options
- Positive attitude and willingness to learn
- Must pass background check and drug screening