Job Description
Join our dynamic team at Tampa Bay Solutions Group as an Entry-Level Customer Service Representative! We're seeking motivated individuals to deliver exceptional service while enjoying the benefit of weekly paychecks. This role offers immediate start, comprehensive training, and clear pathways for growth within our expanding Tampa-based operations.
Perfect for recent graduates or career changers, this position provides hands-on experience in client communication, problem resolution, and support systems. Our collaborative environment values fresh perspectives and offers competitive compensation with consistent payment cycles.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve service issues efficiently with empathy and professionalism
- Document interactions accurately in CRM systems
- Collaborate with team members to enhance service quality
- Meet performance metrics including response times and resolution rates
- Participate in ongoing training to develop product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college graduates encouraged)
- Strong verbal and written communication skills
- Basic computer proficiency with willingness to learn new software
- Ability to multitask in fast-paced environments
- Customer-focused mindset with problem-solving aptitude
- Reliable attendance and punctuality
- No prior experience required – comprehensive training provided
- Must pass background check and drug screening