Job Description
Join Georgia Solutions Group as an Entry-Level Customer Service Representative and kickstart your career with weekly pay! We're seeking enthusiastic professionals to deliver exceptional customer experiences while gaining valuable industry skills. Our Atlanta-based team offers comprehensive training, career advancement opportunities, and a supportive work environment. Perfect for recent graduates or career changers looking to build a foundation in customer relations.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions and update CRM systems accurately
- Collaborate with team members to resolve complex issues
- Meet daily performance metrics including response times and satisfaction scores
- Participate in ongoing product knowledge training
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience preferred
- Strong written and verbal communication skills
- Proficiency with Microsoft Office Suite
- Ability to navigate multiple software systems simultaneously
- Problem-solving aptitude and attention to detail
- Flexibility to work rotating weekends if needed
- Must pass background check and drug screening