Job Description
Immediate Opening for Entry-Level Talent in Baltimore! Join our dynamic team at Baltimore Customer Solutions Inc. as a Customer Service Representative. This urgent hiring opportunity is perfect for recent graduates and career changers seeking hands-on experience in a fast-paced environment. Enjoy competitive compensation, comprehensive training, and clear pathways for growth within our organization.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction rates
- Document interactions accurately in CRM systems for quality assurance
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed performance metrics including call quality and resolution times
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college graduates encouraged)
- 0-2 years of customer service experience
- Exceptional verbal and written communication skills
- Proficient with Microsoft Office Suite and CRM software
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts including evenings/weekends
- Positive attitude with a customer-first mindset
- Must pass background check and drug screening