Job Description
Launch your career in NYC with GlobalTech Solutions Inc.! We're seeking enthusiastic individuals with no prior experience to join our award-winning customer service team. Enjoy comprehensive training, growth opportunities, and a supportive work environment in the heart of Manhattan. Perfect for recent graduates or career changers looking to enter the tech industry.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues using our proprietary CRM and knowledge base
- Document interactions accurately in our customer management system
- Collaborate with senior team members to escalate complex cases
- Participate in weekly training sessions to enhance product knowledge
- Meet daily performance metrics while maintaining service quality
- Contribute to team improvement initiatives and feedback sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer literacy and willingness to learn new software
- Positive attitude and strong problem-solving aptitude
- Reliability and punctuality for scheduled shifts
- Customer service mindset with patience and empathy
- No experience required – we provide full training!