Job Description
Join our dynamic team at Innovate Solutions Inc. as an Entry-Level Customer Service Representative and launch your career in Sacramento's thriving tech sector! We're seeking motivated individuals with a passion for helping others to fill immediate full-time roles. No prior experience required – we provide comprehensive training to ensure your success. Enjoy competitive pay, benefits, and a supportive work environment in downtown Sacramento. Start immediately and grow with us!
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical issues with step-by-step guidance
- Update and maintain customer records in CRM systems
- Collaborate with technical teams to escalate complex problems
- Document interactions and solutions for continuous improvement
- Participate in ongoing product and process training
Qualifications
- High school diploma or equivalent required
- Strong communication and problem-solving skills
- Basic computer proficiency and typing ability
- Ability to work in a fast-paced team environment
- Positive attitude and willingness to learn
- Must be available for immediate start date