Job Description
Join our dynamic team at Pacific Coast Solutions Inc. as an Entry-Level Customer Service Representative! We're seeking enthusiastic individuals to provide exceptional support to our clients in Long Beach. This immediate hire opportunity offers competitive pay, comprehensive training, and career growth potential in a fast-paced environment. If you're passionate about helping others and thrive in collaborative settings, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and product concerns efficiently using our CRM system
- Document interactions accurately in customer service databases
- Collaborate with support teams to escalate complex cases
- Meet daily performance metrics for response time and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service or support experience
- Excellent verbal and written communication skills
- Proficiency with Microsoft Office Suite and CRM software
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Available for flexible scheduling including weekends