Job Description
Join our dynamic team at Nexus Solutions Group as an Entry-Level Customer Service Representative! We're seeking motivated individuals to provide exceptional support to our valued clients. This immediate hire opportunity offers competitive pay, comprehensive training, and a supportive environment for career growth. If you're passionate about helping others and ready to launch your professional journey, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns efficiently while maintaining high satisfaction standards
- Document interactions accurately in our CRM system
- Collaborate with team members to address complex issues
- Process transactions and manage customer accounts
- Identify opportunities to improve customer experience
- Adhere to company policies and compliance guidelines
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service experience preferred
- Strong verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Proficient with basic computer applications
- Positive attitude and problem-solving mindset
- Reliable transportation to our Jacksonville office
- Must pass background check and drug screening