Job Description
Launch your career with no experience required! TechGlobal Solutions is seeking motivated individuals for our entry-level Customer Service Representative position in San Jose. We provide comprehensive paid training and career advancement opportunities. Join our dynamic team and develop valuable skills in communication, problem-solving, and client relations. Enjoy competitive pay, flexible scheduling, and a supportive work environment designed for growth.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using our proprietary CRM system
- Document interactions and maintain accurate customer records
- Collaborate with team members to improve service quality
- Participate in ongoing training programs to enhance product knowledge
- Meet performance metrics including call resolution time and customer satisfaction scores
- Contribute to a positive team culture through collaboration and shared goals
Qualifications
- No prior experience required – we train our team from the ground up
- High school diploma or equivalent (currently enrolled students welcome)
- Strong communication skills and ability to multitask
- Basic computer literacy and willingness to learn new software
- Positive attitude and commitment to customer satisfaction
- Reliability and punctuality for scheduled shifts
- Ability to work in a fast-paced, team-oriented environment
- Must be authorized to work in the United States