Job Description
Join our dynamic team at Seattle Support Services and launch your career in customer service! We're urgently hiring motivated individuals with no prior experience for our entry-level positions. As a Customer Service Representative, you'll be the first point of contact for our valued clients, delivering exceptional support through phone, email, and chat channels. We provide comprehensive paid training, career advancement opportunities, and a collaborative work environment in the heart of downtown Seattle.
What We Offer:
- Comprehensive 4-week paid training program
- Health insurance, dental, and vision benefits
- 401(k) with company match
- Paid time off and flexible scheduling
- Performance-based quarterly bonuses
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet daily performance metrics for call volume and resolution time
- Identify opportunities for process improvements
- Participate in ongoing training and development sessions
Qualifications
- No prior experience required - we train you!
- High school diploma or equivalent (GED)
- Strong verbal communication skills
- Ability to type 30+ words per minute
- Basic computer proficiency (Windows, Office Suite)
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Seattle office
- Availability to work weekends on a rotating basis