Job Description
Launch your career with Louisville Solutions Group! We're seeking passionate individuals with no prior experience to join our dynamic customer service team. As an Entry-Level Customer Service Representative, you'll receive comprehensive training and mentorship to develop essential professional skills. Enjoy a supportive environment where your growth is our priority, with opportunities for advancement into specialized roles. Our modern downtown office offers collaborative spaces and a culture that values teamwork and innovation. If you're a motivated communicator ready to build your future in Louisville's thriving business community, we want to meet you!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve basic technical issues using our knowledge base and training materials
- Document customer interactions accurately in our CRM system
- Collaborate with senior team members to resolve complex cases
- Participate in daily training sessions to enhance product knowledge
- Contribute to team performance metrics and customer satisfaction goals
- Assist with administrative tasks including data entry and report generation
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities with attention to detail
- Proficient in basic computer applications (MS Office, email)
- Positive attitude and willingness to learn new technologies
- Ability to work flexible hours including occasional weekends
- Valid driver's license and reliable transportation
- Pass background check and drug screening