Job Description
Join our dynamic team at TechNova Solutions as an Entry-Level Customer Support Specialist! We're urgently hiring motivated individuals to deliver exceptional service to our growing client base. This full-time position offers comprehensive training and career growth opportunities in a collaborative environment. Perfect for recent graduates or career changers looking to start in tech support!
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical issues and troubleshoot software problems
- Document interactions and maintain detailed case records
- Collaborate with technical teams to escalate complex issues
- Meet performance metrics for response times and resolution rates
- Contribute to knowledge base improvements
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and typing skills (40+ WPM)
- Strong verbal communication and active listening abilities
- Customer service mindset with problem-solving aptitude
- Ability to work in a fast-paced, team-oriented setting
- Willingness to learn proprietary software systems