Job Description
Join our dynamic team at Crescent City Solutions as an Entry-Level Customer Service Representative! We're urgently hiring passionate individuals in New Orleans to deliver exceptional client experiences. No prior experience required—comprehensive training provided. Enjoy competitive compensation, comprehensive benefits, and a vibrant work environment in the heart of the Big Easy. Perfect for recent graduates and career changers seeking rapid growth opportunities.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical and billing issues efficiently using internal systems
- Document interactions accurately in CRM databases
- Collaborate with support teams to address complex customer needs
- Contribute to process improvement initiatives
- Meet daily performance metrics for response time and resolution
- Represent the company with brand-aligned communication
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 0-2 years customer service or related experience
- Excellent verbal and written communication skills
- Proficiency with Microsoft Office Suite and CRM tools
- Strong problem-solving abilities and attention to detail
- Ability to work flexible hours including weekends
- Positive attitude and willingness to learn quickly
- Authorized to work in the United States