Job Description
Join our dynamic team at InnovateOKC Solutions as we rapidly expand our client operations! We're urgently seeking motivated Entry-Level Customer Service Specialists to deliver exceptional experiences in Oklahoma City. This is your gateway to a rewarding career in client relations with comprehensive training and growth opportunities. Help us redefine service excellence while building foundational skills in communication, problem-solving, and digital tools.
Why You'll Love Working Here:
- Fast-paced startup environment with career advancement paths
- Comprehensive onboarding and mentorship program
- Competitive benefits package (health, dental, vision)
- Modern downtown office with free parking
Responsibilities
- Respond to customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and service requests using CRM software
- Collaborate with technical teams to resolve escalated issues
- Maintain detailed customer interaction records in Salesforce
- Identify upsell opportunities based on customer needs
- Participate in weekly team training and improvement sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 0-2 years customer service or retail experience
- Proficient in Microsoft Office Suite (Outlook, Excel)
- Strong verbal communication and active listening skills
- Ability to multitask in fast-paced digital environments
- Flexible schedule including weekend availability
- Valid Oklahoma driver's license (required for occasional client visits)