Job Description
Join our dynamic team at Phoenix Growth Partners as an Entry Level Customer Service Representative! We're urgently hiring motivated individuals to deliver exceptional client experiences in our fast-paced sales environment. This is your gateway to a rewarding career in customer relationship management with comprehensive training and growth opportunities.
Our Phoenix-based company offers competitive benefits, a supportive culture, and a clear path for advancement. If you're passionate about helping others and ready to launch your professional journey, apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing issues and product concerns efficiently
- Document interactions accurately in CRM systems
- Collaborate with sales team to identify upsell opportunities
- Meet daily performance metrics for call volume and resolution times
- Participate in ongoing product knowledge training
- Contribute to team improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 0-2 years customer service experience
- Strong verbal communication and active listening skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving mindset
- Reliable transportation to our downtown Phoenix office
- Availability for flexible scheduling including weekends