Job Description
Welcome to Metropolitan Customer Group, a premier organization dedicated to delivering exceptional client support. We are currently seeking motivated Entry Level Customer Service Representatives to join our dynamic team in New York City.
This role is perfect for individuals looking to launch their career in a fast-paced corporate environment. We value potential and attitude over experience. Our comprehensive training program ensures you will have the skills necessary to excel. Join us and become part of a team that values growth, diversity, and excellence.
Why Join Us?
- Competitive salary and performance bonuses.
- Health, dental, and vision insurance.
- Paid training and professional development.
- Opportunities for rapid career advancement.
Responsibilities
- Handle a high volume of incoming customer inquiries via phone, email, and chat with professionalism.
- Resolve customer complaints and issues efficiently while maintaining a positive brand image.
- Accurately document all customer interactions and account information.
- Assist in the sales process by identifying customer needs and recommending solutions.
- Collaborate with the operations team to improve service processes.
Qualifications
- High school diploma or GED required.
- Strong verbal and written communication skills.
- Basic computer proficiency and typing skills.
- Ability to work flexible hours, including weekends and holidays.
- A friendly, customer-centric attitude and a willingness to learn.