Job Description
Are you looking for a rewarding career in Oklahoma City with no prior experience required?
PrimeConnect Solutions is currently seeking enthusiastic and motivated individuals to join our growing team as Entry Level Customer Support Specialists. We believe in developing talent from within, providing comprehensive training, and offering a clear path for career advancement.
In this role, you will be the first point of contact for our valued clients, ensuring their needs are met with professionalism and empathy. Whether it's answering inquiries via phone or email, troubleshooting basic technical issues, or resolving complaints, you will play a crucial role in maintaining our reputation for excellence.
Why Join PrimeConnect?
- Competitive salary and performance bonuses.
- Comprehensive paid training program (no prior experience necessary).
- Health, dental, and vision insurance.
- Retirement savings plan (401k) with company match.
- Career growth opportunities into leadership roles.
- A dynamic, supportive, and inclusive work environment.
Take the first step towards a stable and exciting future in customer service. We can't wait to meet you!
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Assist customers in resolving common technical issues and navigating our software platforms.
- Document all customer interactions and resolutions accurately within the CRM system.
- Collaborate with the sales and technical teams to ensure customer satisfaction and retention.
- Identify trends in customer feedback to help improve our products and services.
- Maintain a positive and professional demeanor while managing difficult or frustrated customers.
- Participate in daily team meetings and training sessions to continuously improve skills.
Qualifications
- High school diploma or GED is required; a degree is a plus.
- Excellent verbal and written communication skills.
- Basic computer proficiency and typing speed of at least 40 WPM.
- A strong desire to learn and adapt to new technologies and processes.
- Reliable internet connection and a quiet workspace (if remote/hybrid).
- The ability to work full-time hours, including some weekends or holidays.
- Previous customer service experience is a plus but not mandatory.