Job Description
Join our dynamic team at PhillyTech Solutions and launch your career in customer service! We're seeking enthusiastic individuals with no prior experience to provide exceptional support to our growing client base. This full-time position includes comprehensive training and mentorship to help you thrive in a fast-paced tech environment. If you're a motivated team player with strong communication skills, we want to hear from you. Enjoy competitive pay, benefits, and opportunities for growth within our innovative Philadelphia-based company.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues using our proprietary knowledge base and troubleshooting guides
- Document customer interactions accurately in our CRM system
- Collaborate with senior team members to escalate complex cases
- Meet daily performance metrics for response time and resolution
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (GED)
- Excellent verbal and written communication skills
- Basic computer proficiency (typing, internet navigation)
- Positive attitude and willingness to learn new technologies
- Ability to work in a team-oriented environment
- Reliable internet connection for remote work options
- Passion for helping others and problem-solving