Job Description
Join our dynamic team at Raleigh Connect Solutions and kickstart your career with weekly pay! We're seeking enthusiastic Entry-Level Customer Service Representatives to deliver exceptional support to our growing client base. Enjoy a supportive environment, comprehensive training, and opportunities for growth in one of Raleigh's fastest-growing sectors. Perfect for recent graduates or career changers looking for stability and rapid advancement.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical and billing issues using our proprietary CRM system
- Document all interactions accurately in our customer database
- Collaborate with technical teams to escalate complex cases
- Meet weekly performance metrics for response time and resolution rates
- Participate in daily team meetings and training sessions
Qualifications
- High school diploma or equivalent (college students welcome)
- Strong verbal and written communication skills
- Basic computer proficiency and typing ability (40+ WPM)
- Customer service mindset with patience and problem-solving aptitude
- Ability to work flexible hours including weekends if needed
- Reliable transportation to our downtown Raleigh office
- No prior experience required – we provide full training!