Job Description
Are you looking to start your professional career in Jacksonville, Florida? River City Tech Support is currently seeking motivated individuals to join our growing team as Customer Service Representatives. We offer comprehensive training and a clear path for advancement for those with a positive attitude and a willingness to learn.
As a member of our team, you will be the first point of contact for our valued clients, assisting them with inquiries and resolving issues efficiently. This is an excellent opportunity for entry-level candidates looking to gain experience in a corporate environment.
Responsibilities
- Handle Customer Inquiries: Respond to incoming calls, emails, and chat messages with a professional and friendly demeanor.
- Problem Resolution: Assist customers with account issues, technical troubleshooting, and product information.
- Data Entry: Maintain accurate and up-to-date customer records within our CRM system.
- Process Orders: Process returns, exchanges, and new orders accurately and efficiently.
- Team Collaboration: Work closely with the support team to ensure high-quality service standards are met.
- Follow-Up: Conduct follow-up calls to ensure customer satisfaction and resolve any outstanding issues.
Qualifications
- Education: High school diploma or GED equivalent required.
- Experience: No prior customer service experience necessary; training will be provided.
- Computer Skills: Basic proficiency with computers and the ability to navigate web-based applications.
- Communication: Excellent verbal and written communication skills with a clear speaking voice.
- Availability: Must be available to work full-time, including weekends and holidays as needed.
- Reliability: Strong work ethic and punctuality are essential.