Job Description
Start your career today with Urban Retail Solutions! We're urgently hiring entry-level Customer Service Representatives in Columbus, Ohio. No experience required—comprehensive training provided!
Join our dynamic team and deliver exceptional service to our growing client base. We offer competitive pay, flexible schedules, and clear pathways for advancement. Don't miss this opportunity to grow professionally while making a real impact!
What We Offer:
- Competitive hourly wage ($15-$18)
- Comprehensive benefits package (health/dental/vision)
- Paid training and certification
- Clear career advancement opportunities
- Modern, collaborative work environment
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members on complex cases
- Meet performance metrics for resolution time and satisfaction
- Participate in ongoing product knowledge training
- Identify upsell opportunities to enhance customer value
Qualifications
- No prior experience required—we train you!
- High school diploma or equivalent
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Basic computer proficiency
- Ability to multitask in fast-paced settings
- Positive attitude and customer-first mindset
- Reliable transportation to our downtown office