Job Description
Join our dynamic team at Boston Retail Solutions and launch your career in customer service! We're seeking motivated individuals with a passion for helping others. As an entry-level Customer Service Representative, you'll gain hands-on experience in a supportive environment while developing valuable skills for future growth. Enjoy flexible scheduling and opportunities for advancement within our company.
Why Join Us?
• Comprehensive training program
• Collaborative team culture
• Competitive hourly wage
• Paid time off after 90 days
• Employee discounts on company products
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Process orders and resolve billing discrepancies
- Update customer information in CRM systems
- Collaborate with team to resolve complex issues
- Document interactions and maintain accurate records
- Meet daily performance metrics for response times
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Proficiency with basic computer applications
- Ability to multitask in a fast-paced environment
- Previous customer service experience preferred but not required
- Availability to work evenings and weekends
- Positive attitude with team-oriented mindset