Job Description
Join our dynamic team as an Entry-Level Customer Service Representative in Manchester! We're urgently hiring passionate individuals to deliver exceptional customer experiences. No prior experience required – we provide comprehensive training to help you succeed. This is a fantastic opportunity to launch your career in a supportive, fast-paced environment with competitive benefits and growth potential.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction standards
- Document interactions accurately in our CRM system
- Collaborate with team members to resolve complex escalations
- Meet daily performance metrics including response times and resolution rates
- Continuously improve product knowledge to assist customers effectively
Qualifications
- High school diploma or equivalent (GCSEs or equivalent)
- Excellent written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with Microsoft Office and basic computer systems
- Ability to work flexible hours including weekends if required
- Positive attitude and willingness to learn new skills
- UK work authorization (no visa sponsorship)