Job Description
Join our dynamic team at Baltimore City Solutions as an Entry Level Customer Service Representative! We're urgently seeking motivated individuals to deliver exceptional support to our diverse clientele. This is your opportunity to launch your career in a fast-paced environment while making a tangible impact in the Baltimore community. No prior experience required – we provide comprehensive training!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with senior team members to escalate complex cases
- Meet daily performance metrics for response time and resolution
- Participate in ongoing product knowledge training sessions
Qualifications
- High school diploma or equivalent (college graduates encouraged)
- Strong communication skills and professional phone demeanor
- Ability to multitask in a fast-paced environment
- Basic proficiency with Microsoft Office Suite
- Customer service mindset with problem-solving aptitude
- Must be authorized to work in the United States
- Availability for flexible shifts including weekends